You'll strive to resolve issues on the first call, ensuring our customers never get lost in a frustrating call transfer maze. No IT degree required, just a passion for helping customers. From changing passwords to setting DVRs, you'll help them navigate challenges with clarity and professionalism.
#COX COMMUNICATIONS BATO ROUGE HOW TO#
You'll be a real-time troubleshooter for customers in need, helping them get their heads around their equipment and how to use it. If it sounds like we're on your frequency, then keep reading. The schedules provided will match our operating model of a 24x7, 7 days a week, both weekend days and holidays, call center environment and may vary by location.
Therefore, you will see a mix of schedules that are 8 hour and/or 10 hour schedules for you to choose from. Our schedules are dependent on the needs of the business and when our customers need us. During this time you will work with your Onboarding Supervisor when schedules are shared for you to select. We have a shift bid process that you will go through before you are finished with the training program. If applicable based on your assigned work schedule, you will earn an extra $1.25/hour from 6pm-10pm and/or an extra $2.25/hour from 10:01pm-6am. As part of a customer experience driven team, you will earn an hourly rate of $18.00. If you're looking for a good company and want to work from home, this could be the job for you. This is a person who has some flexibility and is open to working a non-traditional schedule. We're on a quest for a full-time Call Center Customer Experience Associate - Remote who shares our passion for connectivity.
We built our business and our brand on the notion of connections, with our customers and with our employees.
We're Cox Communications, part of the Cox family of businesses. It's that contagious "I wanna keep coming back" connection that we aspire to make as commonplace as hipster podcasts. We're talking about that remarkable connection that happens between a customer and an associate who truly "gets" their needs. You must live in Hampton Roads, VA, Wichita, KS, Omaha, NE, OKC, OK, Baton Rouge, LA or a surrounding community within those states.Ĭonnections are important, and we're not talking about pairing a Bluetooth. REMOTE CALL CENTER CUSTOMER EXPERIENCE ASSOCIATE
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